Shipping policy

Shipping Policy

At CatClouds, we work to ensure you receive your products as efficiently as possible. By operating with a direct logistics model from our selected suppliers, we can offer you the best prices and free shipping on all orders.

1. Shipping Coverage

We ship to virtually anywhere in the world. If, for any exceptional logistical reason, we are unable to deliver to your location, we will contact you immediately to find a solution or issue a full refund.

2. Delivery Times

The total estimated time to receive your order is divided into two phases:

Processing Time: Once the purchase is confirmed, orders take approximately 3 business days to be prepared and shipped from the warehouse.

Transit Time: Shipping typically takes between 4 and 5 business days, depending on the destination country and local customs procedures.

Note: During peak periods (such as Christmas or Black Friday) or due to circumstances beyond our control, these delivery times may be slightly longer.

3. Shipping Costs

We offer free standard shipping on all orders, with no minimum purchase amount, regardless of the destination.

4. Customs and International Taxes

For international shipments (including areas with special tax regimes such as the Canary Islands, Ceuta, or Melilla), any applicable tariffs, import duties, or customs handling fees are the responsibility of the customer. These costs depend on local authorities and are beyond our control.

5. Issues and Notifications

To keep our costs low and offer free shipping, we do not provide tracking numbers by default on all orders. However, we guarantee delivery of your product.

Order not received or damaged: If you have not received your package within the estimated delivery time, or if it arrives with visible damage, you must notify us immediately via email at info.catclouds@gmail.com.

Incorrect address: It is the customer's responsibility to provide a correct and complete delivery address. If the package cannot be delivered due to an incorrect or incomplete address provided by the buyer, the customer will be responsible for the costs of a second shipment.

6. Order Tracking

If you have any questions about the status of your purchase, our customer service team is available to keep you informed about the progress of your shipment through our support channel.